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shipping policy
When my parcel will be shipping?
Generally, after we got your payment, your parcel will be sent within 24 hours, and we will update your account information, you can trace your order online. And sometime your order maybe out of stock, our customer service will contact by email or phone to confirm exchange or refund.

Why my tracking number is invalid or wrong?
If you meet this problem, we suggest you to trace it several hours later; it is usually caused by deferred update system of express company. If you still track no information after 24 hours, please feel free to contact our customer service.

When can I receive my dress or other custom-made items?
The estimated time for you to receive the dress is consisted with 3 parts.

It will take 10-15 business days to tailor your dresses and wraps by our professional dressmakers. However, some dresses with more elaborate designs or detailing may take longer to tailor. Tailoring times are noted on each dress’s product page. It will then take about 3-8 business days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, etc) standard. For Wedding Party & Special Occasion Dresses and Custom-made orders, after your order is confirmed, you will receive your parcel in 15-25 business days.
For those who do not have enough time to wait or who need the order in urgent, we also provide “ Rush order” service which will reduced the processing time to 12 days, please choose “ Rush order” on product page before you add it to your shopping cart or you can contact our customer service for help.

What is “Fast Shipping” and which area does it cover?
We have built our own warehousing based in United States, Britain, and Australia.If you are purchasing in these three area, you can receive our order with “ Fast Shipping” Sticker within 2-3 days.

The shipping methods we provide and links for tracking through different shipping methods:

Air Post: http://intmail.183.com.cn/item/itemStatus.jsp      or     https://tools.usps.com/go/TrackConfirmAction_input
EMS: http://www.ems.com.cn/english.html
DHL: http://www.dhl.com/en.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com
UPS: http://www.ups.com

Read our help center

The shipping methods we provide and links for tracking through different shipping methods: