Submit a return request at bottom part of "Return Policy" page or by Log In your account and turn to "My Return" within 48 hours upon receiving your order. Please include Order ID & Product SKU & explanation & photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
• Defective, Damaged or Misshipped Items
Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your return or refund.
• Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. For any size difference more than 1 inch, we may need you to provide image proof to show us the size so we can verify the problem and go on with the return processing.
We may need measurement photos of the clothing as well as the measurement images presenting effect of you wearing the clothing.
In order to make you understand clearly what kind of images will be required, we attached sample photos below for your reference, hope it will work:
• Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on topwedding.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please sumit return request and upload pictures of the product you received.
Images should be taken indoor in daytime with soft and natural light. Too dark or too bright will affect the real color.
In order to make you understand better, we attached following sample images to show you the proper condition of taking images.
• Quality Issues
As most of our dresses and clothing is hand-made, there are some inevitable situations, such as thread residue, folds after long-term international delivery, slight mark left by water erasable pen, ect. These kind of situations cannot be verified as quality issues. Please be kind to understand these situations and we will show you how to nake it perfect easily by presenting following images, we hope they will be helpful.
(1) Thread Residue. Use a scarf to have the thread residue cut.
(2) Folds. Have the clothing ironed. For some clothing comes with beading, embroidery or other embellishment, have it ironed from the opposite side(inner side).
(3) Slight Mark. Most of the slight mark has been left by water erasable pen from the dress maker when cut the fabric. Please take some water with this part and gently rub, the mark will disappear right away.
Regarding other serious quality issues, please be kind to contact our customer service by email or submit return request with proof images to show us the problem with 48 hours of order receiving. We will check and confirm the issue.
Please note, Images should be taken clearly to show us the quality issues. If not, we reserve the right to request qualified images to confirm the problem.
Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number and receipt safe. We cannot guarantee refunds for returns sent via a non- traceable method.
Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned within 5 business days upon receiving.Once the refund has been processed by us, it usually takes 15-20 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Please note: Credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded. If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
You will get the refund as time frame we promised. If for any reason, you have not received the refund in time, please feel free to contact our Customer Service at: firstname.lastname@example.org, we will make response within 24 hours.