• Merchandise must be returned within 30 days.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached.
• Footwear must include the original shoe box in its original condition, without postal labels.
• Please Note: Shipping and handling charges are not refundable.
• Final Sale items and customized dresses may not be returned. Dresses/ jackets/ belts/ shoes, all of them belong to custom items. Please be advised each dress on our website is made to order whether in standard size or custom size.
• Personalized and dyed items, earrings (including jewelry sets containing earrings), and personal care items (including lingerie) are final sale, no returns or exchanges.
• Contact with our sales within 48 hours to confirm return details after you get the parcel.
Please Note: dresses does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
• Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
• Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
• Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 50% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
• Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
• Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on topwedding.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
• Overdue Orders
If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping the order to get a 10% reimbursement upon delivery or to upgrade to Expedited shipping with no extra charge.
• Return Process
1. Contact our customer service within 48 hours upon the receiving of the order and attach related photos to specify or proof the reason for exchanging or returning.
2. After we have confirmed your application for exchanging or returning parcel, we will contact you through e-mail to resolve the problem and inform other information including the returning ID and address, etc.
3. After we have received your returning parcel, we will arrange the shipping for exchanged order or refund to you with 2-3 business days and send you an email.