Shipping

Shipping

1.Q: Which areas do you ship to?

Topwedding.com ships worldwide to nearly every country and autonomous region across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country.

Check Countries We Ship To: International delivery destinations

2.Q: Which delivery companies do you use?
DHL, TNT, USPS, UPS, FedEx, ePacket, bpost and China Post.
3.Q: Do you ship to APO or FPO addresses?
Absolutely we ship to an Army Post Office or a Fleet Post Office address, all we need is that you provide us the same shipping information, which you would give your family to send you mail.
4.Q: When my parcel will be shipped?
Generally, after we got your payment, your parcel will be sent within 24 hours, and we will update your account information, you can trace your order online. And sometime your order maybe out of stock, our customer service will contact by email or phone to confirm exchange or refund.
5.Q: Why my tracking number is invalid or wrong?

If you meet this problem, we suggest you to trace it several hours later; it is usually caused by deferred update system of express company. If you still track no information after 24 hours, please feel free to contact our customer service.

6.Q: When can I expect my order to arrive?

1) If you choose expedited delivery service method.


Processing Time Tailoring Time Shipping Time Total
Wedding Dresses
1-2 10-15 3-5 15-22
Flower Girl Dresses
7-15 12-20
Muslim Wedding Gowns
25-30 30-35
Gothic Wedding Dresses
25-30 30-35
Special Occasion Dresses
7-15 12-20
Favors
N/A 5-7
Customized Favors
4-6 8-13
Accessories
N/A 5-7
Customized Accessories
5-7 10-14
Invitations
N/A 5-7
Customized Invitations
4-6 8-13
US Stock
N/A N/A N/A N/A
UK Stock
N/A N/A N/A N/A


2) If you choose standard delivery service.


Processing Time Tailoring Time Shipping Time Total
Wedding Dresses
1-2 10-15 6-10 18-25
Flower Girl Dresses
7-15 15-22
Muslim Wedding Gowns
25-30 35-40
Gothic Wedding Dresses
25-30 35-40
Special Occasion Dresses
7-15 15-22
Favors
N/A 8-10
Customized Favors
4-6 12-15
Accessories
N/A 8-10
Customized Accessories
5-7 13-18
Invitations
N/A 8-10
Customized Invitations
4-6 12-15
US Stock
N/A N/A N/A N/A
UK Stock
N/A N/A N/A N/A


3) If you choose super saver delivery service. * All dresses orders can only be shipped by Expedited or standard delivery service.


Processing Time Tailoring Time Shipping Time Total
Wedding Dresses
1-2 10-15 N/A N/A
Flower Girl Dresses
7-15 N/A N/A
Muslim Wedding Gowns
25-30 N/A N/A
Gothic Wedding Dresses
25-30 N/A N/A
Special Occasion Dresses
7-15 N/A N/A
Favors
N/A 15-30 16-30
Customized Favors
4-6 15-30 16-30
Accessories
N/A 15-30 16-30
Customized Accessories
5-7 15-30 20-35
Invitations
N/A 15-30 16-30
Customized Invitations
4-6 15-30 20-35
US Stock
N/A N/A N/A N/A
UK Stock
N/A N/A N/A N/A
8.Q: What is “Fast Shipping” and which area does it cover?
We have built our own warehousing based in United States, Britain, and Australia. If you are purchasing in these three area, you can receive our order with “ Fast Shipping” Sticker within 2-3 days.
9.Q: Why Brazilian Customers need a personal "CPF" or "CNPJ" number?
According to international customs convention, a personal "CPF" or "CNPJ" number of the recipient is required for all parcels delivered to Brazil. In order to guarantee quick and safe delivery for your parcel to Brazil, please advise us your personal "CPF" or "CNPJ" number to our customer service representatives through email after you have successfully placed the order. Any question, please contact us at cs@topwedding.com.
10.Q: Do I have to pay custom taxes or duties?
TopWedding.com's international shipping charges do NOT include country specific custom taxes, duties, associated with the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery. We do NOT pay for your brokerage fees associated with the shipment. There is a 0.1% probability you may have to pay for import tax. It depends on the policy of the custom of your located country.