Returns
Returns
1.Q: What is your return Policy?
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No returns or exchanges for Lingerie & Dresses & Shoes. If the product you received is not correct, just like wrong color or incorrect size, return or exchange is acceptable after you confirmed with our customer service.
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No returns or exchanges for personalized and dyed items, earrings (including jewelry sets containing earrings).
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Dresses with label "Ships within 24 hours" are eligible for unconditional return within 7 days upon receiving. This kind of dresses are our in-stock(ready to wear) products, which will be shipped out in 24 hours after your payment is cleared. Please note the dress should be returned to us in original condition.
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For all the other items, we provide unconditional return service.
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Refund for free shipping dresses and shoes, we will deduct $15 as shipping fee for each dress or shoes. $30 for two items, $45 for three items, the rest may be deduced by analogy .
2.Q: How do I return an item?
Please
click here for our detailed return process.
3.Q: In what conditions, you pay the return or exchange fee?
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Dress & Shoes made in wrong size or color, are eligible for a free exchange or a full refund at our cost.
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Incorrect items received, exchange or reissue are covered by us, you can also return it for a full refund at our cost.
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Defected items during shipping or processing, once confirmed, you can choose exchanged items or return for a full refund at our cost.
For all the other conditions, customer needs to pay the return or exchange fee.
4.Q: Where do I return the items to?
We have different warehouses, so please contact our Customer service at cs@towedding.com for details before you return the item.
5.Q: I've returned my item, how soon will the payment be refunded to me?
After we get your returned parcel and confirmed it is in original condition
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Payment Method
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Time for Refund
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PayPal
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Instant (within 8 hours in working time)
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Credit Card
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15-25 business day
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Western Union
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30 business days
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Bank Transfer
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45 business days
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6.Q: What if I received Defective/Broken items?
You are eligible for a full refund after Customer Service confirmed you received the defective or broken items. Please send some picture proof as we required to the customer service at cs@topwedding.com upon your receiving of the package.
