New User-Guide

New User-Guide

1.Q: Why become our registered member?

1) Check your order history anytime; 

2) Trace your order latest status; 

3) Add to favorite; 

4) Write and share product reviews;

5) Enjoy exclusive discount and special offers.

2.Q: Quality Guarantee.
We photograph all our own dresses, accessories, favors and invitations to ensure that our photos accurately represent themselves. What you see is what you get. You are sure to get 100% what you see on list.
3.Q: Is TopWedding.com a secure site?

Yes, this site is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and ensure the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

4.Q: How to check my order status?
Click Track order, input your order ID and email address. If you are one of our members, you can log in your account to check your order status.
5.Q: Order Status.
Status What’s mean Right Now I Can:
Suspending Your order was submitted successfully, but we have not got payment from you or your payment has been on checking. Arrange payment and change your order
Waiting Payment Your credit card payment was failed and we have sent PayPal invoice to you, please check your e-mail box and arrange your payment soon. Check your e-mail box to see if there is a new invoice from us.
Processing Now we are processing your order, please check your e-mail box if there is any e-mail about size, shipping address or stock information from us. Generally speaking, after we confirmed your payment, we will send an e-mail to confirm your size, phone number and shipping address again. Waiting for tracking number.
On Delivery Order has been sent. Check your order shipping status.
Complete Your order has been signed and we have not got the news in recent 1 month from you. Write your review on our products quality and customer service.
Cancelled We got cancellation request from you, now your order was canceled. We will cancel the order for you and arrange a refund according to our order cancellation policy.
Out of Stock Order has been out of stock. Contact our sales for exchange or a refund.
Refund We have arranged refund to you according to our agreement. Write your review about our products quality or customer service.